Randy Kish had much to say after our Job helping remodel a master bathroom.
“If I could give 6 stars, I’d give 7. From the office to the field, Approved Plumbing is an extremely professional and personable company that delivers exceptional quality and follows through on their promises. We set out to design and create a new master bath on the second floor of our 1926 home. The room to be transformed was formerly a closet/guest bedroom, so it required new plumbing service and tie-in to an adjacent bath. This was a DIY project, but there was no way we were tackling the plumbing. Way beyond our skills. So, we contacted 7 contractors; from one-man bands that do “everything” to a major general contractor who we’re friends with, to other companies that focus on plumbing and related systems, to the company that takes care of our steam boiler system that also does plumbing. Approved was one of the first companies we contacted based on their BBB ratings and website. Mike came out to evaluate the project for quoting. Unlike every other company, he spent more than an hour meticulously assessing our complete plumbing system and coming up with a game plan. He said it would take a week to get a quote turned around, and he delivered on what he promised. He also included pricing to complete the entire project, but didn’t try to sell us or become distracted when we told him we only wanted the plumbing. At first we thought that the Approved quote was high, but we quickly realized differently. While the other guys may have been slightly lower, they delivered general estimates with vague conditions, leaving so much up to “unforeseen circumstances,” which basically means you’re going to pay more through change orders, get frustrated, and feel trapped. And most of them spent fewer than 30 minutes evaluating conditions, asking few questions and never assessing the complete plumbing infrastructure. For the couple of companies that came close to Mike’s thoroughness and responsiveness, they were easily eliminated by the lack of follow-up and response from the office. With Approved, Sharon and Laura were exceptionally responsive to both technical and quotation changes with typical turnaround within a day. And if they couldn’t respond immediately, they would let us know when and then actually follow through. This was a key differentiator in our decision because we feel strongly that it reflects how (and if) the project will be managed and completed on time. So, after three months of monkeying around with quotes, the choice was clear. The decision was Approved, and it could not have been a better decision. Mike (30+ years experience) and his team of Luke (4+years experience) and Orlando (Apprentice) showed up in leak-free trucks, clean and ready to cover every inch of the working areas with tarps, wrapped the carpeted stairs in protective plastic and went to work. Because this was DIY, they were very patient (but realistic) in working with our design and offering improvements based on their experience and what was right for achieving an optimum plumbing system. They were excellent communicators in explaining the work to be performed and at no time made us feel like we had to compromise to make it easier for them. The project took 4 days (plus 1/2 for city inspection). Every morning we received a call from Sharon or Laura to let us know the guys were on their way. At the end of every day they explained and showed us what had been completed and what should be expected the next day. If they had uncertainties, they asked and didn’t assume. When a complication arose (and they always do), they had options to discuss and took our insight seriously. By the end of the project, we felt like part of their team and that we got the best deal ever. Everything passed with flying colors. We cannot say enough good things about Approved Plumbing. If you’re noticing that it’s next to impossible to find quality, skilled tradespeople to complete your plumbing project, it’s probably because you haven’t contacted Approved.”
-Left on Google reviews
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